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Practice Manager
Black Country & West Birmingham Practice Manager Forum
Date: Tuesday 7th Decebmer 2021
Time: 13:00-15:00
We still have some places available for the Practice Manager Lunch on the 7th December, 1-3pm at Walsall Football Club, Bescot Cresent, Walsall, WS1 4SA.
The lunch will include updates on:
- Zero Tolerance Policy
To provide clear guidance for the management of patients who act in an abusive or violent way. - To provide resources for the implementation of a Zero Tolerance policy
- NHS Pensions Update
What is the Black Country Staff Mental Health & Wellbeing Hub
Please see the agenda attached and flyer for more information.
To book please click on the Eventbrite link below
https://www.eventbrite.co.uk/e/196540516977
For any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it.
- Zero Tolerance Policy
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Practice Managers Association Workshops 2022
These workshops will be held on MS Teams, if you are interested in attending any of the sessions, please send the following details listed below to This email address is being protected from spambots. You need JavaScript enabled to view it. in order to register for this session:
- Full name
- Practice name
- M Code
- CCG / PCN
Please state the name of the course and date when you email your request, you will then receive the MS Teams calendar invite straight away and the a couple of days before each web workshop date, PMA will send the materials to all registered delegates.
2022 Workshops
Exceptional Customer Services Training
19th January 2022 (Session 1 & 2)
Session 1: 10am – 12pm
Session 2: 2pm – 4pm
26th January 2022 (Session 3 / Reflection)
11am – 12.30pm
For more information please click HERE
Correspondence Management and Clinical Coding
9th Feb 2022 (Session 1 & 2)
Session 1: 10am – 12pm
Session 2: 2pm – 4pm
16th Feb 2022 (Session 3 / Reflection)
11am – 12.30pm
For more information please click HERE
Business Risk & Governance
8th March 2022 (Session 1 & 2)
Session 1: 10am – 12pm
Session 2: 2pm – 4pm
15th March 2022 (Session 3 / Reflection)
11am – 12.30pm
For more information please click HERE
E-Learning
If you are interested in any of the below E- Learning sessions and the Pitman medical terminology please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the candidates name, practice name and M-code to register for the course.
Excellence in Supporting Healthcare – L2- E-Learning. Please click HERE for more information
PMA Excellence in Primary Care Finance Certificate- E-Learning. Please click HERE for more information
Pitman – Medical Terminology- E-Learning. Please click HERE for more information
Apprenticeships
If you are interested in any of the below Apprenticeships please contact your local College stating your name, practice name and M-code to enrol for the course. The college will inform us of your details for funding.
Name of Apprenticeship Courses
Provider
Level 2 Customer Service Practitioner
Apprenticeship for Admin/Reception staff
College of your choice
Level 3 Business Administrator
Apprenticeship for admin/reception staff
College of your choice
Level 3 Team Leader / Supervisor
Apprenticeship For assistant/practice managers
College of your choice
Level 5 Operations / Departmental Manager
Apprenticeship for managers
College of your choice