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Healthier Futures - Engaging people

Across the Black Country and West Birmingham, health and care partners have well established relationships and mechanisms for involving local people, staff and other stakeholders in health and care decisions.

We recognise the role that people can play in their own health and care. As such, we have been working with Healthwatch partners to understand local people’s views on self-care. The output of this work (Healthwatch report) was presented to the ICS Board in July by Healthwatch and has been used to inform our plan and ambition over the next 5 years. The key themes from the engagement are:

  • Information, signposting and health education - People told us that they needed improved access to timely information and signposting to support them to self-care. This includes more accessible information which meets their needs i.e. easy read, no jargon.
  • Access to Services - People want quick, timely access to professionals for diagnosis, treatment and support. This includes improved access to GP appointments and mental health services. Following diagnosis individuals want effective signposting to information and services that empower them to self-care.
  • Support in their communities - People value support and services in their areas through voluntary and community services and want this to be supported and increased utilising community assets. Individuals identified key roles or ‘one stop shops’ as important to access information and services quickly.
  • Ongoing Engagement and Involvement - People value being involved and welcome ongoing conversations about health and social care. Individuals want to see more engagement take place to share their experiences and ideas.

As a system, our pledge to local people, staff and stakeholders is that we will:

  • Give the right information, at the right time in the right way.
  • Listen to what you tell us and take the time to hear what you are saying.
  • Make it easy for you to get in touch with us.
  • Work with partners to give you the skills, knowledge and confidence you need to participate.
  • Be transparent in our decision-making processes.
  • Recognise and value your contributions; learn to appreciate and make better use of what we already have in our communities.
  • Always give you feedback – even if it is a difficult conversation.

Our Communications and Engagement Strategy can also be found in the documents section of this site. 

In The News

  • Now hiring! Social care roles across the Black Country and West Birmingham

    A unique online recruitment event is being held next week for people interested in a career in social care within the Black Country and West Birmingham (BCWB). Social care is about supporting people to maintain their independence, dignity and control. Social care workers could work in a care home, in the local community, or provide personal support in someone’s home. Around 34,000 people are employed in social care across BCWB, and the event on Wednesday 28 April will explore the opportunities...

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  • Half of Black Country & West Birmingham adults receive COVID-19 vaccine

    The NHS is celebrating an important milestone this week as more than half of all adults in the Black Country & West Birmingham have received their first dose of COVID-19 vaccine. More than 540,000 first doses have now been administered, thanks to the unprecedented scale vaccination programme which has seen people receive their vaccine in hospitals, care homes, GP surgeries, pharmacies and even local sports centres and places of worship. Sally Roberts, Chief Nursing Officer for the NHS Blac...

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  • Black Country Health Chiefs say there’s a COVID-19 vaccine with your name on for everyone aged 50 and over

    Anyone aged 50 and over can get their first dose of the Covid-19 jab by registering on the door at certain local Vaccination Centres now.  Those who are eligible can arrive at on the following Vaccination Centres without an appointment from today until (and including) April 2nd :  Saddlers Centre, Walsall.  Tipton Sports Academy, Sandwell  WV Active Aldersley , Wolverhampton  Or, for the Sadlers Centre and Tipton Sports Academy, they can book by calling 119 or o...

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  • Black Country & West Birmingham to become Integrated Care System

    The Black Country and West Birmingham STP has been given the green light to deliver increasingly joined-up health and care services for the people in our region, as we formally move to become an Integrated Care System (ICS) next month. ...

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  • Liz delighted at inclusion in New Year Honours for COVID-19 work

    A primary care nurse advisor from NHS Black Country and West Birmingham has been included in the New Year Honours List for her contribution to patient care during the COVID-19 pandemic. Liz Corrigan is General Practice Nursing Professional Lead for the Black Country and West Birmingham Sustainability and Transformation Partnership and has worked in various nursing roles in the local area over the last 25 years. Liz, who lives in Wolverhampton, has been honoured with the British Empire Medal fo...

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  • Local health leaders show support for carers during Carers Week 2020

    Heath bosses in the Black Country and West Birmingham are celebrating the role of carers as part of national Carers Week, especially because of the important contributions they have made during the coronavirus pandemic. This week (8-14 June 2020) is Carers Week – a national awareness initiative highlighting the important work being done by carers in the community – and local health leaders in the Black Country and West Birmingham are supporting this important campaign. Jonathan Fellows, Indepe...

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  • Health chiefs encourage people to visit pharmacies first

    As part of the national Help Us, Help You campaign, health bosses in the Black Country and West Birmingham are encouraging people to visit their pharmacy for advice on minor injuries and ailments. Research shows that 27 percent of general practice appointments in England could potentially be treated elsewhere. Approximately 18 million of these could be treated through self-care and community pharmacies. Many pharmacies are open late, making it easier than ever to get advice. They can advise yo...

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  • NHS rapid response team helps frail older patients

    Against a background of an ageing population and increasing frailty, one NHS Trust has identified opportunities to provide a service targeted at this patient group. The initiative is designed to prevent unnecessary hospital admissions through the emergency front door and keep frail older people safe in their own homes.  Emma Hibbs, Advanced Physiotherapist at Sandwell and West Birmingham Hospitals NHS Trust, explains: “We know that nationally around 50% of the population aged 65+ live with...

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  • Healthier Futures partnership secures funding to develop system-wide digital app

    The Healthier Futures partnership (Black Country & West Birmingham STP) has been awarded NHS funding following a successful pitch, to develop a healthcare app which will increase access to services for the local population. The NHS has identified funding to accelerate worthwhile projects across the country, inviting bids from all systems. A very limited number of organisations were invited to pitch to their respective regional digital teams and the Healthier Futures partnership has been su...

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  • It’s all aboard for popular NHS event

    The next stops for a popular NHS event have been confirmed in the Black Country. More than 200 people flocked to the big NHS red bus in Walsall City Centre to bag advice and freebies to help them keep well this Winter. NHS Clinical Commissioning Groups across the Black Country are behind the events, which aim to raise awareness of the simple steps people can take to keep well during winter. The importance of getting the flu vaccine, how keeping warm can help keep illnesses at bay and reminding...

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