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Healthier Futures - Engagement activity

Delivering the NHS Long Term Plan

Healthwatch Report for the Black Country and West Birmingham Sustainability and Transformation Partnership (STP) – This report outlines the key findings from community engagement activities to gain insight into how people view local healthcare services. The report aims to shape local action to support the delivery of the NHS Long Term Plan.

What if everyone had what they need to Thrive

As part of our vision of ‘doing with’ rather than ‘doing to’ populations, we’re planning a series of community conversations to help us better understand what really matters when it comes to our citizens health and happiness. This is the write up from our first virtual ‘What if’ workshop held in December, 2020. 

Digital tools in health and social care survey

In March 2020, prior to the Covid-19 pandemic, national lockdown and digital services having to be implemented for people to access the health services, the panel was invited to take part in a ‘Digital tools in health and social care’ survey.  The aim of the survey was to gather insights on how digital services in the NHS were being or could be used. 

All respondents stated they used the Internet and mainly for social media, online shopping and online banking and they found out about digital services via websites, social media, friends and family, online adverts and television. Around half of the respondents said they used the internet to book appointments online and just over half of people said they’d used NHS Digital and online services including to book a GP appointment, visit a NHS website, use 111 online, order a prescription and to access medical records or test results. Around three quarters of people found it “simple” to access NHS services online and around a third described it as “fast.”  If people said that they didn’t use NHS online services, it was because they didn’t know they existed, they preferred face-to-face consultations or to use the telephone. Respondents said they’d be encouraged to use NHS digital services if they were easy to access and use, and if they were multi-functional so they could be used in one place.

Around half of the respondents said that they would consider having a telephone appointment, an email communication with their consultant or a live text chat instead of a face-to-face hospital or GP appointments. A few respondents said they would not consider any digital options for GP appointments.  The majority of respondents said they would be happy for their medical records to be shared to enable their condition to be reviewed and would allow other NHS organisations or local authorities to access their data.

Engagement Report - Digital tools in healthcare

Covid-19 Patient Experience Survey

In June 2020, the CCGs sent a COVID-19 Patient Experience Survey to members of the Citizen’s Panel to gather their views and experiences on accessing health services during the pandemic. Most respondents who completed the survey had not had Covid-19 and felt uncertain during the lock-down period. Most respondents (especially those aged 30-39) were positive and impressed about using technology to access health services - which they found easy to use. 

However, respondents also raised concerns around the difficulty of engaging with GP practices. Waiting times also emerge as an issue alongside uncertainty about rearranging an appointment to a new location.  

Respondents hoped for improvements around the following: 

  • Delay in getting any type of appointment with a GP
  • Difficulty in contacting the GP surgery by phone
  • More awareness/advice needed about local health services available
  • Limited support for mental health patients.
  • More support/checking in on shielding patients required.
  • Appropriateness of appointments offered (for example, a patient with a skin concern should be offered a video call rather than a telephone appointment.)

Covid engagement report

Wider determinants of health survey

In September 2020, Black Country Voices also took part in a survey to help us understand more about people’s lifestyles and wider circumstances and how these affect their physical and mental health. This survey also considered the impact of Covid-19 on people’s physical and mental health and asked how they would help their own mental wellbeing and where they would go if they needed support. The analysis of this survey was undertaken by the commissioning manager and results from this survey informed a report to help local organisations work together on improving aspects which affect our health.

In The News

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    Infant Feeding teams and midwives across the Black Country and West Birmingham will be supporting and encouraging mums this National Breastfeeding Week which runs from Monday 27 June until Friday 1 July. This year’s theme is “Everyone has a part to play in helping mums to breastfeed” with a focus on the difference that can be made if everyone supports breastfeeding. And the Black Country and West Birmingham Local Maternity and Neonatal System (LMNS) is highlighting the help that is available fo...
  • Mental health and learning disability chief confirmed to lead new NHS Board

    Respected local NHS leader Mark Axcell has been formally appointed as substantive Chief Executive Officer for the Black Country Integrated Care Board (ICB).  Following a successful recruitment process, Mr Axcell, who has held the position on an interim basis since November, will now officially become CEO on 1 July when the new NHS organisation launches.   Mr Axcell joins the ICB from his previous role as Chief Executive of Black Country Healthcare NHS Foundation Trust, the local...
  • Healthcare professionals encouraged to return to practice

    A special online event will be taking place in June for nurses and allied health professionals (AHPs) looking to return to practice. The Return to Practice Programme is for qualified nurses or AHPs who are no longer registered and wish to return to work. Those eligible must have been off the Health and Care Professions Council (HCPC) or Nursing and Midwifery Council (NMC) register for more than two years, or must not have registered within five years from the date of their qualification. Hoste...
  • Chief People Officer appointed to future NHS Board

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  • Putting our fantastic midwives in the spotlight

    Today (5 May) is International Day of the Midwife and the Black Country and West Birmingham Local Maternity and Neonatal System (LMNS) wants to thank those who make a difference to families across our communities. Sally Roberts, Chief Nursing Officer for NHS Black Country and West Birmingham CCG, said: “How fantastic that we can make today all about our wonderful midwives. “Once again, we find ourselves talking about another difficult year for them as they have supported mums-to-be a...
  • New appointment to future NHS Board

    The leadership team for the new Black Country Integrated Care Board (ICB) continues to take shape with the appointment of a new executive. The ICB, which will begin operation on 1 July 2022, has successfully appointed to the role of Chief Operating Officer.   The news follows last week’s announcement that the NHS had gone out to advert for a substantive Chief Executive Officer to lead the ICB. The role of Chief Operating Officer will be held by Mr Matthew Hartland, who is currently ...
  • More than 2.6 million COVID-19 vaccines delivered

    Since the start of the vaccination roll-out, more than 2.6 million vaccines have been administered in the Black Country and West Birmingham. More than 980,000 people have now received at least one dose of the vaccine, with almost 690,000 taking up at least three doses.   The spring booster programme is also continuing at pace, with almost 47,000 eligible people vaccinated since March. Those eligible for a spring booster include care home residents, people who are 75 and over and those age...
  • Signs and symptoms of asthma

    This World Asthma Day (Tuesday 3 May), health chiefs in the Black Country and West Birmingham are raising awareness of the signs and symptoms of asthma. World Asthma Day is organised by the Global Initiative for asthma, which aims to improve asthma awareness and care. Asthma is a common lung condition that causes occasional breathing difficulties. It affects people of all ages and often starts in childhood, although it can also develop for the first time in adults. The main symptoms are a whi...
  • NHS seeks to appoint leader to top system role

    The NHS has today gone out to advert for a substantive Chief Executive Officer to lead the new Black Country Integrated Care Board and play a pivotal role within the local health and care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations, local government and the voluntary sector. These partnerships aim to meet health and care needs, coordinate services and plan in a way that improves the health of local people and reduces inequalities between different gr...
  • Local NHS leaders reflect on COVID-19 pandemic

    Two years on from the first UK lockdown, health chiefs across the Black Country and West Birmingham have paid tribute to staff and members of the public. The declaration of the pandemic was made by the World Health Organisation (WHO) in January 2020 and the UK went into full lockdown on Monday 23 March 2020. Since then, health and care staff from across the NHS, local authorities and the voluntary sector have worked in partnership to provide services and support communities, as well as standin...